Atlassian Jira Integration
Bridge TigerAccess with Atlassian Jira to seamlessly integrate privileged access management into your existing ticketing workflows. Automatically create issues for access requests, leverage custom workflows for approvals, and maintain detailed audit trails with bidirectional synchronization.
Seamless Workflow Integration
Integrate privileged access management with your existing Jira workflows and processes.
Ticket-Based Access Requests
Automatically create Jira tickets for every access request with complete context, approval workflows, and real-time status updates.
Custom Workflow Integration
Leverage existing Jira workflows for access approvals with custom fields, transitions, and automation rules.
Project-Based Permissions
Map TigerAccess roles to Jira projects and use project permissions to control who can request and approve access.
Service Management Integration
Integrate with Jira Service Management for ITIL-compliant access request processes with SLAs and escalation policies.
Enterprise-Grade Jira Integration
Get Started in Minutes
Follow these simple steps to integrate TigerAccess with your Jira instance.
Generate API Token
Create a Jira API token with permissions to create and update issues in your service desk project.
# In Jira, navigate to:
# Account Settings → Security → API Tokens
# Create token with permissions:
# - Create issues
# - Edit issues
# - Add comments
# - Transition issuesConfigure Integration
Add the Jira integration in TigerAccess with your instance URL, project key, and API credentials.
tacctl integrations add jira \
--url=https://yourcompany.atlassian.net \
[email protected] \
--api-token=${JIRA_API_TOKEN} \
--project-key=ITSM \
--issue-type="Access Request"Map Workflows
Configure workflow mappings to sync TigerAccess approval states with Jira issue statuses.
# Create workflow mapping config
tacctl integrations configure jira \
--mapping="pending:Open" \
--mapping="approved:In Progress" \
--mapping="granted:Done" \
--mapping="denied:Rejected" \
--sync-comments=true \
--create-on-request=trueReal-World Jira Integration Scenarios
Compliance-Driven Access Requests
Create auditable access request workflows using Jira Service Management with approval chains, business justifications, and automatic ticket closure when access expires.
Incident Response Integration
Grant emergency access to production systems directly from incident tickets with automatic escalation, time-bound permissions, and comprehensive audit logs.
Change Management Workflows
Integrate privileged access with change management processes by requiring approved change tickets before granting production access.
Developer Self-Service
Enable developers to request temporary access to databases and servers through Jira with manager approval and automatic provisioning.
Frequently Asked Questions
Does TigerAccess support Jira Cloud and Jira Server/Data Center?
Yes. TigerAccess supports both Jira Cloud (via REST API) and Jira Server/Data Center installations. The integration automatically detects your Jira deployment type and uses the appropriate API endpoints.
Can I use existing Jira workflows for access approvals?
Absolutely. TigerAccess integrates with your existing Jira workflows. You can map access request states to workflow transitions, use custom fields for metadata, and leverage automation rules for notifications and escalations.
How does bidirectional sync work?
TigerAccess creates Jira tickets when users request access and continuously syncs the approval status. When approvers take action in Jira (approve/deny), webhooks notify TigerAccess to grant or revoke access accordingly. Comments and status changes sync in real-time.
Can I require a Jira ticket before granting access?
Yes. You can configure policies that require an approved Jira ticket (by issue key) before granting privileged access. This ensures all access has proper business justification and change management approval.
What happens when access expires?
When access expires in TigerAccess, the linked Jira ticket is automatically transitioned to a "Closed" or "Resolved" state with a comment explaining the expiration. This keeps your Jira project clean and provides a complete audit trail.
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