Legal Center

Privacy Policy

Last updated: December 2025

1. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, company name, and role when you create an account.
  • Usage Data: Information about how you use our services, including access logs, session data, and feature usage.
  • Communications: Messages you send to our support team or participate in surveys.
  • Payment Information: Billing details processed by our payment provider (we do not store full card numbers).

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent or unauthorized activities

3. Information Sharing

We do not sell your personal information. We may share data in the following circumstances:

  • Service Providers: With vendors who assist in our operations under confidentiality agreements.
  • Legal Requirements: When required by law or to protect our rights and safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you direct us to share information with third parties.

4. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption at rest (AES-256) and in transit (TLS 1.3)
  • Multi-factor authentication for all access
  • Regular security audits and penetration testing
  • SOC 2 Type II certified infrastructure
  • 24/7 security monitoring and incident response

5. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correct: Update or correct inaccurate information
  • Delete: Request deletion of your personal data
  • Export: Receive your data in a portable format
  • Object: Object to certain processing activities

Contact us at [email protected] to exercise these rights.

6. Cookies

We use essential cookies for authentication and security, and analytics cookies to improve our services. You can manage cookie preferences through your browser settings. See our Cookie Policy for details.

7. International Transfers

Your data may be processed in countries outside your residence, including the United States. We ensure appropriate safeguards are in place through Standard Contractual Clauses (SCCs) and other approved mechanisms. See our Data Processing Agreement for details.

8. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or through a prominent notice on our website. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

9. Contact Us

For privacy-related inquiries, contact us at:

Email: [email protected]

Data Protection Officer: [email protected]

Address: TigerAccess Inc., 123 Security Lane, San Francisco, CA 94105, USA